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Workplace social exchange and its impact on staff attitudes and perceptions for accounting professionals
Yaying Mary Chou Yeh,
Shih Chien University
Barbara Dastoor, Nova Southeastern University
Paul Dion, Susquehanna University
ABSTRACT. In an effort to understand changes on the work attitudes and perceptions of the 21st century knowledge work force, this study explores two dimensions of workplace social exchange and how they affect organizational commitment, job satisfaction and turnover intention using samples from 202 accounting professionals. Results from structural equation modeling (SEM) reveal that job satisfaction is the most important factor in determining turnover intention. Exchanges with supervisor and affective organizational commitment are two antecedents of employee job satisfaction. Affective commitment mediates the effect of team-member exchange on job satisfaction. For highly mobile professional knowledge workers, an interactive strategy in human resource management is recommended to induce serial of activities that will improve the quality of workplace social exchange and the focus is on employee job satisfaction to reduce turnover.
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