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Evaluating ERP implementation: A Taiwanese case study
Jen - Yin Yeh,
National Pingtung Institute of Commerce/Fortune Institute of Technology
Chiung-Yen Chen, Fortune Institute of Technology
ABSTRACT. ERP implementation is always accompanied with organizational changes and it follows that an ERP evaluation should consider the human and social effects and the broader organizational consequences. The interpretive approach adopted here by virtue of an in depth case study provides an understanding of the context of the ERP system implementation, the process over time of mutual influence between the system and its context, how political action takes place, and how cultural attitudes and values were changed during the ERP implementation. Data were collected by interviews with staff at various levels of the subject organization and by examining the archived records when available. It was found that ERP implementation improved business processes, communication and the interaction between users and customers.
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