The Effect of Supply Chain Management on Firm Performance: Evidence from Taiwan Information-Related Industries
Chin-Shyh Ou, National Chung Cheng University
Fang-Chun Liu, Temple University
Yu-Chung Hung, National Chung Cheng University
David Yen, Miami University
ABSTRACT: The major objective of this study is to examine interactions between external customer-firm-supplier integration, internal contextual factors, and firm performance. In order to understand these interactions, we consider four internal contextual factors, namely human resource management, quality data and reporting, design management, and process management. According to the balanced scorecard framework, we will also examine three dimensions of firm performance: internal operational performance, external customer satisfaction, and firm financial performance. Our findings suggest that external customer-firm-supplier relation management positively impacts firm internal contextual factors, which in turn have positive effects on firm performance. This research refines our understanding of the relationships among customer-firm-supplier integration, firm contextual factors, and firm performance.
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