|
The Effects of Screen
Layout and Feedback Type on Productivity and Satisfaction of Occasional
Users
Dana L. Gibson |
ABSTRACT:
In
many organizations, data entry is an occasional task performed by accounting
staff rather than full-time data entry personnel. The purpose of this
study was to test whether differences in screen design (single or multiple
transaction) and feedback type (visual, audio, or a combination of visual
and audio) are associated with differences in user productivity and satisfaction.
In a laboratory experiment, 97 subjects entered journal entries into one
of six general ledger systems corresponding to all combinations of screen
layout and feedback type. Empirical results were mixed. Productivity and
satisfaction did not vary between screen layouts. Audio feedback yielded
higher productivity than either visual or combined visual/audio feedback.
However, user satisfaction was greatest for visual feedback. |