ABSTRACT:

This study develops a theory for selecting a criterion measure that is functionally related to information systems success. This criterion is a decision maker's intention to enhance a current information system. The generalized (non-quantitative) form of the cost/benefit principle is employed to advance hypotheses that examine the predictive validity of alternative indicators of perceived information systems success. The results of the study suggest that the usefulness of a system as perceived by its users and the perceived cost of the intended change in an information system are significant predictors of future development intentions. The quality of output information perceived by users was not strongly related to development intentions.