Publicly held midsized manufacturing company with 1,000-plus employees. The organization specializes in manufacturing parts for aerospace applications. Unit A has been supplying parts to an airline manufacturer customer for thirty years. These parts are specialized, requiring precision processes to manufacture, and they are expected to be extremely high quality. Last year, the customer asked for a new part which is a component of a new product. The manufacturing process for this part uses newer technology and involves changes in the manufacturing process.